Privacy Policy

ProblemDriven ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our services, you consent to the collection and use of information in accordance with this policy.

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Payment information (processed securely through third-party providers)
• Communications with us (support requests, feedback)

Usage Information

We automatically collect certain information about your use of our services:

• Device information (IP address, browser type, operating system)
• Usage patterns (pages visited, time spent, features used)
• Log data (access times, error logs)
• Cookies and similar tracking technologies

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and managing your account
• Personalizing your experience and content
• Communicating with you about our services
• Sending marketing communications (with your consent)
• Analyzing usage patterns to improve our services
• Detecting and preventing fraud or abuse
• Complying with legal obligations

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our platform, such as:

• Cloud hosting and storage providers
• Payment processors
• Analytics services
• Customer support tools

Legal Requirements

We may disclose information if required by law or in response to:

• Legal process or government requests
• Protection of our rights and property
• Safety of our users or the public
• Investigation of potential violations of our terms

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, please contact us using the information provided below.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.