GDPR Compliance
Your data protection rights under the General Data Protection Regulation (GDPR).
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that gives individuals in the European Union greater control over their personal data. At ProblemDriven, we are committed to protecting your privacy and ensuring compliance with GDPR requirements.
This page explains your rights under GDPR and how we handle your personal data in accordance with these regulations.
Your GDPR Rights
You have the right to know what personal data we hold about you and how we use it.
You can ask us to correct any inaccurate or incomplete personal data.
You can request that we delete your personal data under certain circumstances.
You can ask us to limit how we use your personal data in specific situations.
You can request a copy of your data in a machine-readable format.
You can object to certain types of processing, including direct marketing.
Under GDPR, we must have a legal basis for processing your personal data. Here are the legal bases we rely on:
Consent
When you have given clear consent for us to process your personal data for specific purposes.
Examples:
- Newsletter subscriptions
- Marketing communications
- Optional features
Contract
When processing is necessary for the performance of a contract with you.
Examples:
- Account creation
- Service delivery
- Payment processing
Legal Obligation
When we need to process your data to comply with legal requirements.
Examples:
- Tax records
- Regulatory compliance
- Legal proceedings
Legitimate Interest
When we have a legitimate business interest that doesn't override your rights.
Examples:
- Security monitoring
- Service improvement
- Fraud prevention
Data We Collect
- Identity Data: Name, username, email address
- Contact Data: Email address, phone number, address
- Technical Data: IP address, browser type, device information
- Usage Data: How you interact with our services
- Marketing Data: Your preferences for receiving communications
How We Use Your Data
- Provide and maintain our services
- Process transactions and manage your account
- Communicate with you about our services
- Improve our services and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Specific retention periods vary depending on the type of data and the purpose for processing.
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Adequacy Decisions: Transfers to countries deemed adequate by the European Commission
- Standard Contractual Clauses: EU-approved contracts that provide data protection guarantees
- Binding Corporate Rules: Internal rules approved by EU data protection authorities
- Certification Schemes: Transfers under approved certification mechanisms
We have appointed a Data Protection Officer (DPO) to oversee our data protection activities and serve as your point of contact for GDPR-related matters.
Contact Our DPO
To exercise any of your GDPR rights, you can:
Email Us
Send a request to our DPO
Account Settings
Manage preferences in your account
Call Us
Speak with our support team
Response Time: We will respond to your request within 30 days. In complex cases, we may extend this period by up to 60 days and will inform you of any delay.
If you believe we have not handled your personal data in accordance with GDPR, you have the right to file a complaint with a supervisory authority.
EU Supervisory Authorities
You can contact the supervisory authority in your EU member state. A list of EU data protection authorities is available on the European Data Protection Board website.
Contact Us First
We encourage you to contact us first so we can try to resolve any concerns you may have about how we handle your personal data.
We regularly review and update our GDPR compliance measures to ensure we continue to meet the highest standards of data protection.
Any significant changes to how we process your personal data will be communicated to you through our Privacy Policy updates or direct notification.